Terms of sale

General sales and returns policy

The purpose of these General Conditions is to regulate the relationship between Marta Salinas Font and you regarding all transactions carried out through the website www.martasalinas.com

The acquisition of the products must be done through the activation of the SEND button that appears at the bottom of the page of the purchase request, and expresses the total acceptance of each and every one of the General Conditions as shown on the website of Martasalinas.com prior to the acquisition of the products. From the moment of acceptance, the user acquires the condition of Client of Martasalinas.com that is described in these General Conditions. Martasalinas.com will send the Client, once these General Conditions have been expressly accepted, justification of the sale made, with all its terms, via email.

To make any purchase you can choose any of the following options:

Make the purchase through www.martasalinas.com, including the desired products in the shopping cart.

Send an email stating that you want to place an order with the main data of the product you are looking for to the following address: marta@martasalinas.com

The sale will be understood to be formalized at the following moment:

In the event of a purchase on the website, by pressing the “send” button the customer will receive an email confirming and, where appropriate, clarifying the details of the transaction carried out. The website offers several payment options. In case of purchase by telephone, upon receiving telephone confirmation of the availability of the product or products and their price and accepting the purchase. The products will be sent after payment by bank transfer.

The prices applicable to each product are those indicated on the website on the date of the order, including VAT. However, in accordance with the provisions of Law 37/19992, of December 28, regulating said tax, the operation may be exempt or not subject to it depending on the country of residence of the buyer and the condition in which it acts. the same (employer / professional or individual). Consequently, in some cases the final price of the order may be altered with respect to the one displayed on the website.

In those deliveries of goods that take place in countries not belonging to the European Union, martasalinas.com will not assume the cost of taxes and customs duties of each country, these being the responsibility of the recipient of the product. Shipping costs and their corresponding VAT are always indicated in the order. martasalinas.com reserves the right to make on the web, at any time and without prior notice, the modifications it deems appropriate, being able to update products and services according to the market.

Purchases can be paid for by any of the means listed below:

    PayPal

    Cash on delivery

martasalinas.com will not be responsible for delays or failures that may occur in the access, operation and operation of the web, or its services and / or contents, as well as any interruptions, suspensions or malfunctions of the same, when they have their origin in other people’s errors.

martasalinas.com is responsible for the veracity and accuracy of the content, data or information regarding the products offered on its website, unless these have been modified by third parties, external or not to the organization, without express authorization by part of the company.

martasalinas.com a is not responsible for the content of the links to other Web pages that are not owned by it and that, therefore, cannot be controlled by it. The user may make any claim through any of the means of contact provided on this website. The intellectual and industrial property rights over the works, trademarks, logos, and any other subject to protection, contained in the martasalinas.com website correspond exclusively to martasalinas.com or to third parties who have authorized their inclusion on the website. The unauthorized reproduction, distribution, commercialization or transformation of such works, brands, logos, etc. constitutes an infringement of the intellectual and industrial property rights of martasalinas.com or the owner thereof, and may give rise to the exercise of any judicial or extrajudicial actions that may correspond to them in the exercise of their rights. Likewise, the information to which the Client can access through the web, may be protected by industrial, intellectual or other property rights. martasalinas.com will not be responsible in any case and under any circumstances for the infringements of such rights that you may commit as a user.

In accordance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, the Client is informed that the personal data provided will be incorporated into a file owned by martasalinas.com for management of the commercial relationship, as well as for the promotion of products and services, both by written and electronic means. The Client can exercise the rights of access, rectification, cancellation and opposition, as well as revoke the consent given for the sending of electronic commercial communications, by means of a written communication addressed to martasalinas.com located at calle Paseo de Illetas nº9, portal 7. (07181 Calvia).

In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, where appropriate, will hear the matter, will be those provided by the applicable legal regulations in matters of competent jurisdiction, in the one that is attended, in the case of end consumers, to the place of fulfillment of the obligation or to the domicile of the buyer. In the case of a sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Palma (Spain).

Returns Policy

martasalinas.com provides a simple and easy way for returns. You just have to send an email to the email address marta@martasalinas.com indicating in the subject “Return” and the order number (which you will have received via email). martasalinas.com will respond to this email indicating the procedure to follow to return it.

Types of returns: There are two types of returns:

Refund attributable to martasalinas.com, when the product is defective or is not the one you had selected. In this case, martasalinas.com will return the total cost of the order after verifying the status of the product or the error in it and you will not have to scroll or fill in any type of form for the return, since our carrier will pick up the order. at the address where the delivery was made.

Refund attributable to the buyer, including when they are errors when making the purchase … martasalinas.com will return the amount of the purchase (once it has been verified that the product is in optimal condition), but the customer will bear the return costs, which will be charged to the client when he makes the same if he chooses our logistics service. In this case, you must deposit the package at a post office. The payment will be effective once martasalinas.com receives it and has verified the perfect condition of the item.

Return request period

Users have 7 business days to exercise the right of withdrawal from the delivery of the order.

Return preparation

The products must be returned in their original packaging, including the label, not damaged or stained, complete and accompanied by a copy of the invoice or delivery note.

IMPORTANT:

The return may not take place in any case if the products supplied, whatever their category or type, have been clearly used. In the event that the return is not accepted by the supplier because it is understood that the product had been used, was damaged, stained or incomplete, or an attached element that allows its identification will not be accompanied (order number, address, name, copy of the invoice …), we will proceed immediately to the return of the product or products with the consequent charge of the shipping costs to the user.

The European Commission provides an online dispute resolution platform, which is available at the following link: http://ec.europa.eu/consumers/odr/

Consumers will be able to submit their claims through the online dispute resolution platform.