Delivery Information

Delivery

Shipment will take place through the Company SEUR, which is third party to martasalinas.com, and which undertake to deliver the product the customer has bought at the delivery address. Generally speaking, the delivery term will be:

    2-3 days for shipments to Spain

    5–9 days for shipments in the EU (including Iceland, Norway and Switzerland);

    7–10 days for shipments to all other European countries outside the EU;

    15 days for shipments to the rest of the world.

Delivery costs

    10 euros: Spain

    20 euros: Belgium, Denmark, Finland, Germany, Ireland, Luxembourg, Monaco, Netherlands, Sweden, United Kingdom.

    25 euros: Bulgaria, Croatia, Estonia, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Slovakia, Slovenia.

    30 euros: United States, Switzerland, Chile, Canada, Mexico, Norway, Panama.

Delivery may take longer for one of the following reasons:

    product personalisation;

    one-off items;

    unforeseen circumstances not attributable to martasalinas.com;

    product out of stock.

If, for some reason, we should be unable to comply with the delivery date, we will advise the customer of this circumstance and they will be given the option to continue with the purchase, establishing a new delivery date, or to cancel the order, with full refund of the amount paid. It is essential to remember that, in any event, deliveries will not take place on Saturdays or Sundays.

For the purposes of these Conditions, we will consider that a product delivery has taken place or that the product has been delivered when the receiver signs the acknowledgement of receipt at the agreed delivery address.

In the event that customs should withhold the package, the consignee will be liable for paying the processing costs. This condition is accepted on making the purchase. In the event that the item reaches its destination and the customer refuses to pay the customs and processing fees, this amount will be discounted from the product return.

In no event will martasalinas bear the cost of customs processing or of any taxes derived from this.

Orders from Spain valued at EUR 100 or more will include free delivery.

All risks derived from the Products will be borne by the customer from the time of delivery.

The customer will become the owner of the products once full payment for all amounts owed related to them, including delivery costs, has been received.